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Frequently Asked Questions
How do I find my vehicle when I arrive at the airport?
You can find detailed explanations and photos of the meeting point at the bottom of the confirmation email we sent you or on the confirmation page. Additionally, we send you a final confirmation message via WhatsApp, SMS, or email one day before the service, where you can also find the welcome information.
How can I update my reservation?
You can update your reservation by replying to the confirmation email sent to you or by contacting us via Email: reservation@safeairporttransfer.com and WhatsApp: +90 (532) 614 85 67.
What happens if my flight is delayed or arrives early?
We track all flights and adjust your vehicle according to the actual landing time of your flight. Therefore, there is no need to worry.
How can I cancel my reservation?
You can submit your cancellation request by replying to the confirmation email or by contacting us via Email: reservation@safeairporttransfer.com and WhatsApp: +90 (532) 614 85 67 to cancel your reservation.
How long do you wait for me at the airport?
We wait for you at the airport for 1 hour and 30 minutes after your plane lands. If you do not show up within this time, your reservation will be marked as no-show and charged as if the service was used.
When I make a cash reservation, do I have to pay for the round trip upon arrival?
No, you need to pay separately. That means you pay the fee for the arrival transfer at arrival and the fee for the departure transfer at departure.
In which currencies can I make payments if I made a cash reservation?
Our prices are in Euro, but you can also pay in USD and TRY. If you wish to pay in USD or TRY, our drivers will calculate the amount based on the current live exchange rates and inform you.
How many hours before my flight should I be picked up for the departure transfer?
Our system gives you the safe pickup time when you enter your flight time during booking. You can adjust this time earlier or later, but keep in mind that your journey could take much longer during peak traffic hours. Also, remember that the pickup time suggested by our system is a recommendation, and you are fully responsible for choosing your pickup time.
Is smoking allowed in the vehicles?
No! Smoking in vehicles is prohibited by law.
Until when can I make changes to my reservation?
We recommend that you notify us of any changes at least 24 hours in advance. You can make changes such as name, phone number, and similar ones that do not affect the vehicle plan until the service time. If you want to make changes to the date, time, or vehicle type, our operation can make the change if a suitable vehicle is available. However, if no suitable vehicle is available at the specified time and vehicle type, we cannot make the change. In this case, if you have not exceeded the cancellation period, you can cancel. Otherwise, your reservation will be marked as no-show and charged as if the service was used.
Until when can I cancel my reservation before the service?
You can cancel your reservation up to 12 hours before the service time for free in standard vehicles. The cancellation periods for some special and restricted vehicles may be shorter. These times are specified on the vehicle selection screen and in your confirmation email. If you cancel your reservation within the cancellation period and have paid online, the full amount will be refunded without any deductions within 5 business days.
What should I do if I forget something in the vehicle?
First, make sure you have taken all your belongings when you get out of the vehicle. If you forget something in the vehicle and our driver does not notice it, there is a risk of losing it as the vehicle will go to another passenger afterward. If you forget something, do not hesitate to contact us immediately via WhatsApp: +90 (532) 614 85 67 or phone: +90 (551) 725 40 76. If our driver finds your lost item, he will leave it at our operation office at the end of his shift, and you can pick it up from there. If you want your item to be brought to you, there may be a fee for this. Also, remember that each vehicle has a transfer plan, so it may not be possible to immediately retrieve your forgotten item. Also, remember that we are never responsible for items that cannot be found.
What happens if I do not cancel my reservation and do not use the service?
If you do not cancel your reservation within the specified period, it will be marked as no-show and charged as if the service was used. If you have paid online, no refund will be issued. If you have paid in cash, you will need to make the payment within 24 hours using the payment link sent to you.
Do I have to pay if I made a cash reservation but did not cancel and did not use the service?
Yes, you will have to pay because the vehicles are specifically arranged and come for you. Additionally, since all official records and special insurances for the service are made in your name, redirecting to another customer is not possible. Therefore, if there is a change in your plans, please do not forget to cancel your reservation by contacting us within the specified period.
